Can you remember the last day you didn’t check social media at least one time? I admit I’m a junkie and pretty sure that many of you are in the same boat. I said it a long time ago, that customer service is the new marketing and in 2018 it will grow to an extent, that you hurt your company if you ignore the voice of you customers online. Continue reading “Rules for SMCS – Social Media Customer Service”
It’s difficult to reach your business goals if you don’t have the right materials and/or the information to help your business reach the success it’s capable of. These four competitive marketing strategies is the information needed to produce an extremely successful business. Continue reading “2018 – More customer focused than ever”
Think quick. In 10 seconds, can you list the 5 key benefits you offer your customers?
I bet you said “Yes”. But are you sure you listed benefits? If you’ll bear with me for another 10 seconds, I’d like to test out a theory on you.
I came across this fantastic Infographic and decided to share this, because it fits perfectly into our atrium. Picking up the mayor skills like Empathy, Honesty and Attentiveness but also scratch on Product knowledge, Work ethic and Self-control.
You could answer the question “What is Customer service” by saying that it is about “exceeding” the expectations of the client, not just “satisfying” them. This is not just about the product or service that you are selling; it’s about looking after the people buying them from you too…
A blog, short of web log, is an interactive web-based journal that encourages participation from viewers. It looks like and does everything a website does and more! A blog serves as an excellent supplement to your website and other marketing efforts.
The Internet offers your company whatever it may be; the greatest communications device available- simple, inexpensive , comprehensive – technically and cost effective that is simply underutilized and the simple benefits understood by most organizations in their marketing and service plan scope .