Did you know, recent statistics have proven that, on average, States based companies lose half of their customers every five years. “That is why we keep acquiring new customer” is what you might say, but your current customers are the lifeblood of your business and keeping them happy should be your highest priority. Here are a few ways to make sure your customers keep coming back.
Call center monitoring software provides quality monitoring that improves the life cycle performance of campaigns. Phone calls received by a call center are monitored to make sure that customers are given the appropriate and correct information for solving their problems. Monitoring tools can track calls from the time they are received by the call center agent to completion.
Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the person who came to purchase your service or product? Can you count the number of people who hang up and call someone else because the person who answered your phone put them on hold without asking permission? How does the client rate your professionalism when the employee who welcomes him to your office looks as if she is dressed for a day at the beach? Do your employees understand that it is more offensive then friendly to call the client by first name unless asked to do so? Are your employees treating each other with courtesy and respect? Do they honor the invisible walls of each other’s cubicles? Do they work as a team and help each other or do they act like cast members on Survivor?
The face to face contact with customers is still my favourite part of the job. There is no mentor or book that can prepare you for all the situations you are going to handle. If you want to be one of the best in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways to catapult you and your business up in the ranks.
Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with a sale. That tactic seems obvious to most people. What often is neglected is the post-sale follow up with customers, particularly when it comes to online businesses. We should look at the time after a sale as an opportunity not only to improve our products but also to establish long-lasting relationships with our customers.
Continue reading “Smart strategies to grow a strong business through customer relationship”
2016 marked the twentieth anniversary of John Kotter’s management guide LEADING CHANGE. Within his influential work he descripts how to managing change by following an eight-steps process. When Kotter published his Harvard Business research findings, nobody expected that his insight and ideas would make the Time magazine list of the twenty-five most influential business/management books. Two decades later his understanding of change, translated into eight comprehensible steps, still every day helps company leader worldwide to implement strategies and lead change into our complex and fast moving twenty-first century.