It happens to all of us. The article you ordered arrives damaged. Have you been double-charged on your credit card? Did the poor service at that restaurant ruin your special evening? Were the flowers you ordered delivered to the wrong address? Then it’s time you write a complaint letter that gets the situation resolved to your satisfaction.
We recently covered the huge impact of social media customer service in today’s life. A single, thoughtless post and hurt your company and literally end your career before you are home from work. Some of you ask me, how the actual impact is and I reached to find some data for 2017. No surprise the Facebook still holds the top spot with 1.86 billion active users, follow by Instagram with close to a third 600 million User. You will see in the infographic that LinkedIn, Google+, Twitter and Pinterest are eager to get some share of the large user pool, that spend a lot of their time online. The question remains: Do you even Blog?
Can you remember the last day you didn’t check social media at least one time? I admit I’m a junkie and pretty sure that many of you are in the same boat. I said it a long time ago, that customer service is the new marketing and in 2018 it will grow to an extent, that you hurt your company if you ignore the voice of you customers online. Continue reading “Rules for SMCS – Social Media Customer Service”
It’s difficult to reach your business goals if you don’t have the right materials and/or the information to help your business reach the success it’s capable of. These four competitive marketing strategies is the information needed to produce an extremely successful business. Continue reading “2018 – More customer focused than ever”
I came across this fantastic Infographic and decided to share this, because it fits perfectly into our atrium. Picking up the mayor skills like Empathy, Honesty and Attentiveness but also scratch on Product knowledge, Work ethic and Self-control.
You could answer the question “What is Customer service” by saying that it is about “exceeding” the expectations of the client, not just “satisfying” them. This is not just about the product or service that you are selling; it’s about looking after the people buying them from you too…
Over the last month I took a break from writing articles. At some point, you need to stop your routine and just listen. There is so much going on around you and a lot of changes showing up on the horizon. Even the smallest reseller has now at least e-mail, phone and live-chat support. So, in my opinion it is time to build up your structure, if you want to secure a healthy communication with your customer.