Everyone is a customer, somewhere!

It happens to all of us. The article you ordered arrives damaged. Have you been double-charged on your credit card?  Did the poor service at that restaurant ruin your special evening? Were the flowers you ordered delivered to the wrong address?  Then it’s time you write a complaint letter that gets the situation resolved to your satisfaction.

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Social Media Platform Comparison

We recently covered the huge impact of social media customer service in today’s life. A single, thoughtless post and hurt your company and literally end your career before you are home from work. Some of you ask me, how the actual impact is and I reached to find some data for 2017. No surprise the Facebook still holds the top spot with 1.86 billion active users, follow by Instagram with close to a third 600 million User. You will see in the infographic that LinkedIn, Google+, Twitter and Pinterest are eager to get some share of the large user pool, that spend a lot of their time online. The question remains: Do you even Blog?

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Rules for SMCS – Social Media Customer Service

Can you remember the last day you didn’t check social media at least one time? I admit I’m a junkie and pretty sure that many of you are in the same boat. I said it a long time ago, that customer service is the new marketing and in 2018 it will grow to an extent, that you hurt your company if you ignore the voice of you customers online. Continue reading “Rules for SMCS – Social Media Customer Service”